Frequently Asked Questions

We offer a wide range of covert cameras designed as everyday objects including clocks, USB chargers, power banks, pens, glasses, speakers, watches, and more. We also carry mini WiFi cameras, body cameras, nanny cameras, and spy camera detectors. All products ship with Australian-standard power adaptors where applicable.

Our cameras range from 720P HD to 4K Ultra HD. Most popular models support 1080P Full HD, which provides excellent video quality for surveillance purposes. 4K models are available for situations requiring maximum detail, such as capturing number plates or faces for Australian police reports.

Yes, most of our cameras feature infrared (IR) night vision that can capture clear footage in complete darkness. The IR LEDs are invisible to the naked eye, maintaining the camera's covert nature. Night vision range varies from 3 to 15 metres depending on the model.

Motion detection cameras start recording automatically when movement is detected within the camera's field of view. Many models can send push notifications to your phone through the companion app. This saves storage space and battery by only recording when activity is detected. Sensitivity is adjustable to filter out Australian wildlife like possums and birds.

Download the companion app (available for both iOS and Android), power on your camera, and follow the in-app setup wizard to connect the camera to your WiFi network. Our cameras are compatible with all Australian NBN connection types. Setup typically takes under 5 minutes. We include detailed setup instructions with every order.

Yes! WiFi-enabled cameras allow you to view live footage from anywhere in Australia or the world through the smartphone app. You can also play back recorded footage, take screenshots, and receive motion detection alerts remotely.

We offer standalone cameras that record directly to a microSD card without requiring WiFi. These are perfect for Australian properties without NBN coverage, rural sheds, or remote outbuildings. Simply insert a microSD card, and the camera records automatically.

Battery life varies by model: mini cameras typically last 2–4 hours, power bank cameras last 8–10 hours, and plug-in devices (chargers, clocks, speakers) can record continuously 24/7 via Australian 230V power points. Standby time with motion detection can extend battery life to several days.

Most cameras support microSD cards up to 128GB or 256GB. A 128GB card can store approximately 20+ hours of 1080P footage. Many WiFi cameras also support cloud storage options through the companion app.

We offer 4 shipping tiers for Australian deliveries: Free Shipping (5–10 business days), Standard (A$10, 3–5 days), Express (A$20, 1–3 days), and Priority (A$30, 1–2 days). All orders ship with tracked courier and discreet packaging.

Yes, we deliver to all Australian states and territories including regional and remote areas via tracked courier. Deliveries to remote locations may require additional transit time. All packages are shipped with discreet, plain packaging — no logos or product descriptions on the outside.

We offer a 14-day return policy for unused, unopened items, in accordance with Australian Consumer Law. If your camera has a manufacturing defect, contact us within 30 days for a free replacement. Please contact our support team before returning any item.

Spy cameras are legal in Australia for personal security use on your own property. However, surveillance device laws are governed at the state and territory level — NSW, VIC, QLD, WA, SA, TAS, NT, and ACT each have their own Surveillance Devices Act with specific requirements, particularly regarding audio recording and use in certain locations. We recommend checking your state's specific legislation. XXSCAM products are intended for lawful use only.

Absolutely. All orders ship in plain, unmarked packaging with no product descriptions or company logos. Your credit card statement will show a generic descriptor. We comply with the Australian Privacy Act 1988 and never share customer information with third parties.